# What is your return policy for finished jewelry?

> What is your return policy  All jewelry is eligible for  exchange or full refund  within     30 days  from the date the order is eligible to ship  or      60

Source: https://help.frankdarling.com/en_us/what-is-your-return-policy-for-finished-jewelry-Bkquhcz1Zl

Last updated: 2026-03-29T14:24:16.506Z

# Return Policy

All jewelry is eligible for **exchange or full refund** within:

*   **30 days** from the date the order is eligible to ship, **or**
    
*   **60 days** from the date of first payment — _whichever comes first._
    

# Exclusions and Exceptions

**Placeholder Rings:** Please note that placeholder rings are non-returnable and non-exchangeable.

**Sample Sale Items:** Items purchased through a Sample Sale are final sale and cannot be returned or exchanged.

**Custom-Cut Stones:** Jewelry containing custom-cut stones may be returned but is subject to a $500 restocking fee.

**Rush Orders:** Rush service fees are nonrefundable.

**CAD Fees:** CAD fees are non-refundable.

**Deferred Ship Dates:** If you request a later delivery date, your 30-day return or exchange window begins on the original ship or pickup date, not the deferred one.

**Unclaimed Purchases:** Frank Darling is not liable for purchases left in our studio for more than 6 months after the purchase date. This includes loss or theft. We strongly encourage you to pick up or ship your order as soon as possible—your sparkle deserves to shine

# The Fine Print

*   Items must be in their original, unworn condition and include all original documentation.
    
*   Layaway orders are not eligible for return beyond 60 days from the order date or 30 days from the eligible ship/receipt date (whichever comes first).
    
*   Certified diamonds must be returned with their original certificate, if applicable, or will incur a $250 replacement fee.
    
*   Customers may return only one item every six months; multiple returns within that timeframe are not accepted.
    
*   Canceling an order during production is treated as a return.
    
*   Jewelry that shows signs of misuse or has been altered or serviced by a third-party jeweler is not eligible for return.
    
*   Deferring the ship date does not change the return window. Please note that the return window explicitly starts at date of first purchase, and at day of eligible ship/pickup 
    
*   Please note that duties on international orders are non-refundable.