# Frank Darling > Frank Darling knowledge base – help articles and documentation. ## Sizing & Resizing - [How do I determine my partner’s ring size?](https://help.frankdarling.com/en_us/how-do-i-determine-my-partners-ring-size-HyNFg8IJZx.md): If youre not sureor youre shopping togetherselect I dont know their size at checkout and well send a ring sizer before we make the ring You can als - [90 Day Free Resizing](https://help.frankdarling.com/en_us/90-day-free-resizing-SJzfMIMyl.md): First Resize Frank Darling offers one free resize plus shipping for all engagement rings and wedding bands within 90 days of delivery Click here to i - [How much can I resize my ring?](https://help.frankdarling.com/en_us/how-much-can-i-resize-my-ring-rJqJQUMJl.md): Resizing Limits We like to think were ring wizardsbut even magic has its limits Physics gets in the way sometimes and resizing beyond certain points can ca - [Can I resize my tennis bracelet?](https://help.frankdarling.com/en_us/can-i-resize-my-tennis-bracelet-B1A1EIGkbx.md): You can exchange your tennis bracelet within 30 days of purchase If the new bracelet is in stock exchanges are typically processed within 710 business da ## Shipping & Delivery - [Do you require a signature upon delivery?](https://help.frankdarling.com/en_us/do-you-require-a-signature-upon-delivery-B1odxdMkWx.md): Yes To ensure your VRAI purchases are delivered to you safely we require a signature on all FedEx and USPS Priority Mail shipments Please refer to FedEx sign - [Can you ship to a UPS or FedEx pick up center?](https://help.frankdarling.com/en_us/can-you-ship-to-a-ups-or-fedex-pick-up-center-SkulbOGJZx.md): Unfortuantely d - [Is my order insured in transit?](https://help.frankdarling.com/en_us/is-my-order-insured-in-transit-Sy9CfOGyWx.md): Yes All - [Is your jewelry packaging discrete?](https://help.frankdarling.com/en_us/is-your-jewelry-packaging-discrete-Bk3EBdMJZx.md): Is your jewelry packaging discrete - [Do I have to pay duties and taxes?](https://help.frankdarling.com/en_us/do-i-have-to-pay-duties-and-taxes-SJYLr_zyWg.md): For orders shipping to Canada Canadian orders are shipped with duties and taxes prepaid at checkout so your order arrives quickly and without delay For - [Do you ship outside of the US and Canada?](https://help.frankdarling.com/en_us/do-you-ship-outside-of-the-us-and-canada-Hy8bxuGkbl.md): International orders Excluding Canada All international orders ship via FedEx International Priority and typically arrive within 35 business days including - [Do you ship to Canada?](https://help.frankdarling.com/en_us/do-you-ship-to-canada-Sydla8Gybx.md): Canadian orders All Canadian orders ship Delivery Duty Paid DDP via FedEx International Priority which typically arrives within 35 business - [How do try at home orders ship?](https://help.frankdarling.com/en_us/how-do-try-at-home-orders-ship-r14eLOz1Wg.md): Try at home orders ship via USPS and take 35 days to arrive - [Can I request a rush?](https://help.frankdarling.com/en_us/can-i-request-a-rush-SJh83uGJZx.md): Rush requests are considered case by case for collection styles and stones available in the United States Rush fee 350 nonrefundable deposit for - [Can I pick up my order in the showroom?](https://help.frankdarling.com/en_us/can-i-pick-up-my-order-in-the-showroom-HkUycBUJbg.md): Yes You can choose showroom pickup at checkout or let us know if youd like to switch your order to instore pickup after placing it Well email you as soon a - [Can you ship to a P.O box?](https://help.frankdarling.com/en_us/can-you-ship-to-a-po-box-ryvKqSU1Zl.md): Unfortunately were not able to ship to PO boxes All Frank Darling orders are shipped via FedEx and require a physical address and signature upon delivery - [I confirmed my address, when will my order ship?](https://help.frankdarling.com/en_us/i-confirmed-my-address-when-will-my-order-ship-rJ1gsr81Zx.md): Once your shipping address is confirmed well coordinate with you on the shipping date so you can plan to be home for delivery and signature Youll receive tr - [Can I change shipping to pickup?](https://help.frankdarling.com/en_us/can-i-change-shipping-to-pickup-H1Rh2SUyl.md): Absolutely If your order hasnt shipped yet were happy to switch it to showroom pickup Just let us know which location youd like and well confirm when yo - [How do I track my order?](https://help.frankdarling.com/en_us/how-do-i-track-my-order-BJegW_8kbg.md): As soon as your order ships youll receive a FedEx tracking link by email and text so you can follow your sparkly package every step of the way Tracking up - [Where does Frank Darling ship?](https://help.frankdarling.com/en_us/where-does-frank-darling-ship-SyNC1FIkbe.md): We currently ship throughout the United States Canada and select international destinations All US orders are shipped via insured FedEx and require a - [Free Shipping and Returns](https://help.frankdarling.com/en_us/free-shipping-and-returns-Sk_l0pNSbl.md): Free Shipping Returns We want getting and loving your jewelry to feel easyso shipping and returns are on us in most cases Heres how it works ## Payment & Promotions - [Can I pay with a wire transfer?](https://help.frankdarling.com/en_us/can-i-pay-with-a-wire-transfer-rk_yidz1bx.md): Payment Options Wire Transfer 15 Discount Prefer to pay by bank transfer Great choiceyoull receive a 15 discount on your order Just share y - [Can I pay with a check?](https://help.frankdarling.com/en_us/can-i-pay-with-a-check-S1LuBt8Jbe.md): We dont currently accept paper checks as payment If youd like to avoid credit card fees you can pay by bank wire transfer instead and receive a 15 dis - [Do you offer financing?](https://help.frankdarling.com/en_us/do-you-offer-financing-HkNKo_fyx.md): Yes We offer financing via ShopPay and Affirm - [Why did Frank Darling discontinue the Price Match Guarantee?](https://help.frankdarling.com/en_us/why-did-frank-darling-discontinue-the-price-match-guarantee-SJAzhdMkbe.md): At Frank Darling weve retired our Price Match Guaranteeand for good reason We realized theres simply no matching what we do best fair transparent pricing - [When do you have sales?](https://help.frankdarling.com/en_us/when-do-you-have-sales-S1QORrIkZl.md): We offer a few special promotions throughout the year including our Summer in Champagne Sale End of Summer Sale and our Diamond Dreams Event our bigge - [Do you accept Bitcoin or other cryptocurrencies?](https://help.frankdarling.com/en_us/do-you-accept-bitcoin-or-other-cryptocurrencies-rkojrKIJZg.md): Not at this time We currently accept credit cards bank wire transfers which qualify for a 15 discount and Affirm financing for US customers If - [Flexible Payment Options](https://help.frankdarling.com/en_us/flexible-payment-options-ryvevNt8Wl.md): Flexible Payment Options ## Placeholder Rings - [What are placeholder rings?](https://help.frankdarling.com/en_us/what-are-placeholder-rings-Hk433Oz1Wl.md): Waited a little too long to pop the question Not sure what they really want Meet our 300 Placeholder Ring the perfect standin for your proposal moment E - [Are placeholder rings covered under your manufacturer's warranty or complimentary care plan?](https://help.frankdarling.com/en_us/are-placeholder-rings-covered-under-your-manufacturers-warranty-or-complimentary-care-plan-S1Y1T_fJZg.md): Caring for Your Placeholder Ring Unfortunately those perks are reserved for the real deal Because our Placeholder Rings are made from sterling silver they ## Custom Design - [Is there a minimum spend for custom orders?](https://help.frankdarling.com/en_us/is-there-a-minimum-spend-for-custom-orders-BkW7adMkWl.md): Our custom pieces start at 2000 with final pricing based on a mix of materials labor andof coursethe center stone We dont charge separate design f - [Can I customize a setting from your collection?](https://help.frankdarling.com/en_us/can-i-customize-a-setting-from-your-collection-ryC9pOG1g.md): Absolutely All of our settings can be customized Get started by requesting a free sketch booking a consultation or chat in the website to talk - [How does the custom design process work?](https://help.frankdarling.com/en_us/how-does-the-custom-design-process-work-BkQLAdMkbl.md): 1 Start with the Quiz Kick things off with our Ring Quiz a quick easy way to share your style preferences and start the design journey 2 Book a Consult - [How do design revisions work?](https://help.frankdarling.com/en_us/how-do-design-revisions-work-S132Rdzyx.md): Each Frank Darling ring includes two complimentary rounds of minor revisions allowing adjustments such as band thickness setting height side stone size - [I want to compare two custom designs — can I get CAD mockups of both?](https://help.frankdarling.com/en_us/i-want-to-compare-two-custom-designs-can-i-get-cad-mockups-of-both-HJozJYGkZe.md): While you can purchase a second CAD mockup for 350 the deposit is nonrefundable and only one CAD model can be credited toward the final purchase If youre - [I paid for a CAD model but no longer want to order my ring, is it refundable?](https://help.frankdarling.com/en_us/i-paid-for-a-cad-model-but-no-longer-want-to-order-my-ring-is-it-refundable-HJlv1tfJWe.md): Regrettably CAD deposits are nonrefundable and may only be applied as credit toward the specific ring design they were originally created for - [I live outside the US — can I request a plastic ring sample?](https://help.frankdarling.com/en_us/i-live-outside-the-us-can-i-request-a-plastic-ring-sample-B159kKMJZl.md): Unfortunately due to shipping logistics and customs restrictions were not able to offer this option at the moment But dont worry if youd like to prev - [How long is my custom price quote valid?](https://help.frankdarling.com/en_us/how-long-is-my-custom-price-quote-valid-HJDakKMkZl.md): Quotes for custom settings and bands excluding the center stone are valid for two weeks and can change based on the price of materials and labor - [What band width should I choose?](https://help.frankdarling.com/en_us/what-band-width-should-i-choose-S1o3bFz1x.md): Our thinnest band option measures 15mm wide by 17mm tall For diamonds or gemstones over 3 carats we recommend increasing the band thickness to 18mm - [What ring heights do you offer, and what’s the difference?](https://help.frankdarling.com/en_us/what-ring-heights-do-you-offer-and-whats-the-difference-B1UXsFf1Zl.md): When it comes to setting height the skys the limitbut balance is key Medium and highprofile rings tend to sit higher off the finger which makes them - [Can I order a custom diamond bracelet?](https://help.frankdarling.com/en_us/can-i-order-a-custom-diamond-bracelet-rkiBX5fJWl.md): Absolutely We love bringing custom designs to life Whether youre dreaming up a unique tennis bracelet a oneofakind diamond layout or something compl - [How long does it take to make a ring?](https://help.frankdarling.com/en_us/how-long-does-it-take-to-make-a-ring-rJX11UIke.md): Madetoorder collection styles typically take about three weeks from the date of your orderor three weeks from CAD approval if youre working directly wit - [Can my ring be engraved?](https://help.frankdarling.com/en_us/can-my-ring-be-engraved-SJkjy8U1Zx.md): Yes Most rings can be engraved with a personalized message date or set of initials Engravings on narrow bands like 15mm styles are very small but abso - [Can you reset my ring I purchased from Frank Darling?](https://help.frankdarling.com/en_us/can-you-reset-my-ring-i-purchased-from-frank-darling-BkG4ZdLkZl.md): Yes If you purchased your ring from us were happy to help reset your diamond or gemstone into a new Frank Darling setting Whether youre updating your styl - [Can I purchase a setting without a center stone?](https://help.frankdarling.com/en_us/can-i-purchase-a-setting-without-a-center-stone-S1N3h4SCZg.md): Unfortunately - [Can I purchase a Frank Darling setting without a center stone?](https://help.frankdarling.com/en_us/can-i-purchase-a-frank-darling-setting-without-a-center-stone-BybzTc71zx.md): At this time we do not sell our settings separately Every Frank Darling ring is made to order and engineered specifically for its center stone Many of our d ## Design, Quality and Materials - [How thick are your bezels?](https://help.frankdarling.com/en_us/how-thick-are-your-bezels-rJezZYGybl.md): Were known for our light airy bezels that strike the perfect balance between durability and elegance Our bezels typically measure between 05mm and 1mm - [Do you rhodium plate your white gold?](https://help.frankdarling.com/en_us/do-you-rhodium-plate-your-white-gold-rk8q1qGJZg.md): Yes Like most fine jewelry our white gold is plated with a thin layer of rhodium to give it that bright reflective white finish Over time this plating w - [What metals do you use?](https://help.frankdarling.com/en_us/what-metals-do-you-use-H1oPkcf1Wg.md): At Frank Darling were committed to sustainability all of our jewelry is made with 100 recycled gold and platinum These metals are reclaimed from postc - [How durable is pavé, and what type should I choose?](https://help.frankdarling.com/en_us/how-durable-is-pav-and-what-type-should-i-choose-rJAMl9zkg.md): Generally your pavé diamonds wont go anywhere unless your ring takes a serious hit but hey accidents happen For extra peace of mind we recommend choos - [How is your millgrain detailing applied?](https://help.frankdarling.com/en_us/how-is-your-millgrain-detailing-applied-B1_5KFM1x.md): Milgrain on bezels or band edges is applied by hand using a tiny toothed wheel creating a delicate crimped texture along the metals edge In contrast mi - [How thick are your prongs?](https://help.frankdarling.com/en_us/how-thick-are-your-prongs-B16FFf1We.md): While the final prong thickness is contingent on the setting prong type and center stone size typically prongs finish between 075mm and 09mm at their wide - [How are your prongs finished?](https://help.frankdarling.com/en_us/how-are-your-prongs-finished-HypxcYfkx.md): Our classic prong finish features a petite tapered claw that comes to a fine pointour most discreet option designed to maximize the visible surface area - [Why are there stamp marks on my piece?](https://help.frankdarling.com/en_us/why-are-there-stamp-marks-on-my-piece-HkpNmvUJx.md): You may notice small stamp marks inside your jewelrythese are totally normal We use them to indicate both the metal type like 14K 18K or platinum and our - [What's the difference between bead set pavé and french set pavé?](https://help.frankdarling.com/en_us/whats-the-difference-between-bead-set-pav-and-french-set-pav-S1l1ZqMyZe.md): BeadSet Pavé Beadset pavé uses tiny metal beads to secure each stone creating a durable smooth surface that highlights the shape of the individual dia - [What color and clarity do you use for accent diamonds?](https://help.frankdarling.com/en_us/what-color-and-clarity-do-you-use-for-accent-diamonds-BJjTVYDwx.md): Pave Diam ## Diamond Bracelets - [How do I determine my bracelet length?](https://help.frankdarling.com/en_us/how-do-i-determine-my-bracelet-length-Hyz_ZqzJg.md): I f youre purchasing for yourself wrap a soft measuring tape around your wrist and add 05 inches rounding up to the nearest half inch The bracelet sho - [Can I resize my tennis bracelet?](https://help.frankdarling.com/en_us/can-i-resize-my-tennis-bracelet-B1A1EIGkbx.md): You can exchange your tennis bracelet within 30 days of purchase If the new bracelet is in stock exchanges are typically processed within 710 business da - [Is clasp repair covered under normal wear?](https://help.frankdarling.com/en_us/is-clasp-repair-covered-under-normal-wear-rJb4z9zke.md): If your clasp needs a repair or replacement due to normal wear and tear were happy to help get it fixed Since this type of damage isnt considered a manufa - [What is the return policy for diamond bracelets?](https://help.frankdarling.com/en_us/what-is-the-return-policy-for-diamond-bracelets-r1NsGqzJWg.md): Our diamond bracelets are eligible for return within 30 days of the shipment date To qualify for a return The bracelet must be in original unworn co - [Can I order a custom diamond bracelet?](https://help.frankdarling.com/en_us/can-i-order-a-custom-diamond-bracelet-rkiBX5fJWl.md): Absolutely We love bringing custom designs to life Whether youre dreaming up a unique tennis bracelet a oneofakind diamond layout or something compl - [What happens if a stone falls out of my diamond bracelet?](https://help.frankdarling.com/en_us/what-happens-if-a-stone-falls-out-of-my-diamond-bracelet-Hk7ZzcGyx.md): If a stone falls out within 6 months of purchase well replace it free of charge including shipping under our manufacturers warranty If a stone fall ## Returns & Exchanges - [How do I know if I’m in my return window?](https://help.frankdarling.com/en_us/how-do-i-know-if-im-in-my-return-window-r1kueO8Jx.md): Your return window is 30 days from when your order is ready to ship or pick upor for custom orders60 days from the date of your first purchase whichever come - [How do I start a return?](https://help.frankdarling.com/en_us/how-do-i-start-a-return-BJvQncMkZe.md): Click here to initiate a return and request a complimentary insured shipping label or book a drop off at one of our showroom locations - [Does Frank Darling cover return shipping?](https://help.frankdarling.com/en_us/does-frank-darling-cover-return-shipping-Bk1cp5zyg.md): Yes return shipping is included for all US orders and there are no restocking fees For international orders return shipping is not covered The cos - [Is my item returnable if it's engraved?](https://help.frankdarling.com/en_us/is-my-item-returnable-if-its-engraved-BJF7RrIJZl.md): Yes Engraved pieces are eligible for return or exchange under our standard return policy We want you to love every detail of your piece engraving included - [What is the return policy for diamond bracelets?](https://help.frankdarling.com/en_us/what-is-the-return-policy-for-diamond-bracelets-r1NsGqzJWg.md): Our diamond bracelets are eligible for return within 30 days of the shipment date To qualify for a return The bracelet must be in original unworn co - [What is your return policy for finished jewelry?](https://help.frankdarling.com/en_us/what-is-your-return-policy-for-finished-jewelry-Bkquhcz1Zl.md): What is your return policy All jewelry is eligible for exchange or full refund within 30 days from the date the order is eligible to ship or 60 - [What is your return policy for loose stones?](https://help.frankdarling.com/en_us/what-is-your-return-policy-for-loose-stones-rkeQ6qGyZx.md): Certified loose diamonds gemstones and moissanite can be exchanged or returned for a full refund for 30 days from the date the order is eligible to ship ## Try at Home - [What is your Try at Home program?](https://help.frankdarling.com/en_us/what-is-your-try-at-home-program-B1v7Eqzkbx.md): Yes We offer Try At Home ring samples so you can view and try on our settings from the comfort of your couch Each sample is crafted in sterling silver - [Do you offer Try at Home kits outside the U.S.?](https://help.frankdarling.com/en_us/do-you-offer-try-at-home-kits-outside-the-us-rJKTw9fJbe.md): We can only wish Prohibitive shipping costs have prevented us from expanding our try at home program outside the US We know it sucks But hey why not boo - [How many days do I have to keep the Try at Home kit?](https://help.frankdarling.com/en_us/how-many-days-do-i-have-to-keep-the-try-at-home-kit-SkuckOLJbx.md): Youll have 5 days to enjoy your TryAtHome kit before sending it back using the prepaid return label included Need an extra day or two Just reach out to ou - [My Try at home kit shows as delivered, but I don’t have it](https://help.frankdarling.com/en_us/my-try-at-home-kit-shows-as-delivered-but-i-dont-have-it-SkDh85Mybg.md): Sometimes USPS scans packages before actual delivery because well USPS Dont worry Your kit will likely arrive within 12 days It may have been misde - [What carat weight are the rings in my try home kit?](https://help.frankdarling.com/en_us/what-carat-weight-are-the-rings-in-my-try-home-kit-SkmwN9f1bg.md): The carat weight differs depending on the collection with most designs featuring a center stone equivalent to 2 carats Detailed dimensions can be found on the - [What ring size are the try at home samples?](https://help.frankdarling.com/en_us/what-ring-size-are-the-try-at-home-samples-Hk2cV5GJZx.md): All our try at home samples come in size 65 for engagement rings and can range to size 9 for thicker bands Unfortunately were not able to offer custom sizes - [Does the Try at Home kit include a ring sizer?](https://help.frankdarling.com/en_us/does-the-try-at-home-kit-include-a-ring-sizer-BJE_8qGke.md): Yes Every TryAtHome kit includes a ziptie style ring sizer to help you find your perfect fit Still unsure Book a virtual consultation with one of o - [How long can I keep my Try at Home kit?](https://help.frankdarling.com/en_us/how-long-can-i-keep-my-try-at-home-kit-HJCgDqzkWl.md): You can keep your TryAtHome kit for 5 business days then return it using the prepaid shipping label included in your package Need a little extra time - [What’s the penalty for not returning my try at home kit?](https://help.frankdarling.com/en_us/whats-the-penalty-for-not-returning-my-try-at-home-kit-HyjBwcfJWe.md): Sadly all good things must come to an end If you need a little extra time or misplaced your return label chat with us on the website or email hellofra - [I lost my return label, help!](https://help.frankdarling.com/en_us/i-lost-my-return-label-help-HJ0uD5z1bg.md): Chat on the website or email us at hellofrankdarlingcom and we can send you a new label ## Warranty & Repairs - [Do I need insurance?](https://help.frankdarling.com/en_us/do-i-need-insurance-Hyc2t9zkbe.md): Absolutely Insuring your ring is the best way to protect it against loss theft or damageand its surprisingly easy to do You can insure your ring in two - [Do you offer insurance?](https://help.frankdarling.com/en_us/do-you-offer-insurance-S18X1K81bl.md): While we dont sell jewelry insurance directly we highly recommend insuring your piece for peace of mind You can request a detailed receipt from our team - [How can I initiate a repair?](https://help.frankdarling.com/en_us/how-can-i-initiate-a-repair-r1NPtqMJZl.md): Take a deep breath we know jewelry damage can be stressful but were here to help Frank Darling offers a lifetime manufacturers warranty that covers iss - [What is your warranty policy?](https://help.frankdarling.com/en_us/what-is-your-warranty-policy-HJbj_9Gkbg.md): Frank Darling offers a lifetime warranty against manufacturing defects This warranty does not cover wear and tear and excludes the center stone Please n - [Are placeholder rings covered under your manufacturer's warranty or complimentary care plan?](https://help.frankdarling.com/en_us/are-placeholder-rings-covered-under-your-manufacturers-warranty-or-complimentary-care-plan-S1Y1T_fJZg.md): Caring for Your Placeholder Ring Unfortunately those perks are reserved for the real deal Because our Placeholder Rings are made from sterling silver they ## Showrooms - [Do consultations require a deposit?](https://help.frankdarling.com/en_us/do-consultations-require-a-deposit-BJhpurUJZx.md): Nope Consultations are completely free Whether you meet with us in person or virtually theres no deposit or obligationjust expert guidance diamond talk a - [Do I have to book an appointment to come in?](https://help.frankdarling.com/en_us/do-i-have-to-book-an-appointment-to-come-in-B1qYKSUJbg.md): Yes appointments are required so we can make sure you have the best possible start to your ring journey Booking ahead allows us to personalize your visit arou - [Frank Darling Showroom Locations](https://help.frankdarling.com/en_us/frank-darling-showroom-locations-Hynz6BUyWx.md): Visit Frank Darling in NYC, Boston, Chicago, LA & more. Book in-person or virtual appointments with our design experts. Find a location - [Are dogs allowed in your showrooms?](https://help.frankdarling.com/en_us/are-dogs-allowed-in-your-showrooms-SyRv6BUybl.md): Yes Were petfriendly and love meeting your furry friends We just ask that you let us know in advance if youll be bringing a dog so we can make sure the s - [I’m running really late—will I still have my appointment?](https://help.frankdarling.com/en_us/im-running-really-latewill-i-still-have-my-appointment-BJX188yx.md): We totally get itNew York traffic and life happens If youre running late please give us a quick call or text to let us know Well do our best to accommod - [How many people can I bring to my appointment?](https://help.frankdarling.com/en_us/how-many-people-can-i-bring-to-my-appointment-Hy5_ZULkx.md): Youre welcome to bring up to two guests with you We love a little sparkle squadbut to keep things cozy and comfortable we limit appointments to three people - [How many diamonds can I see at my appointment?](https://help.frankdarling.com/en_us/how-many-diamonds-can-i-see-at-my-appointment-Bkn50vIkWe.md): Youll typically see 35 curated diamonds that match your preferences and budget Each one is handselected by our GIAtrained gem experts yes real Graduate G ## Diamonds & Gemstones - [Can I use my own diamond or heirloom stone?](https://help.frankdarling.com/en_us/can-i-use-my-own-diamond-or-heirloom-stone-SJyvTuG1Zx.md): Were only able to work with stones purchased through Frank Darling as each setting is made to order and tailored to the specific stone Still searching - [Will you reset a stone I own?](https://help.frankdarling.com/en_us/will-you-reset-a-stone-i-own-H1p8FdzyWe.md): While we dont work w - [Does Frank Darling offer a diamond upgrade program?](https://help.frankdarling.com/en_us/does-frank-darling-offer-a-diamond-upgrade-program-B1no_uzJWe.md): Absolutely We offer a diamond upgrade program exclusively for natural GIAcertified diamonds in the DJ color range At this time the program doesnt ap - [What diamond type is right for me?](https://help.frankdarling.com/en_us/what-diamond-type-is-right-for-me-Sy28SvUkWx.md): Choosing the right diamond really depends on your prioritieslook budget and values Heres a quick guide LabGrown Diamonds Identical to natural diamo - [Can you source a specific shape of diamond?](https://help.frankdarling.com/en_us/can-you-source-a-specific-shape-of-diamond-BJ8sSvIJbl.md): Yes We can source just about any diamond shape youre dreaming offrom classic rounds and ovals to antique cuts rose cuts saltandpepper stones and beyon - [What is the right size diamond for my hand?](https://help.frankdarling.com/en_us/what-is-the-right-size-diamond-for-my-hand-ByZGUPUkbg.md): Theres no onesizefitsall answerits all about balance and personal style That said certain proportions can help guide you Smaller hands or shorter f - [Where are lab diamonds grown?](https://help.frankdarling.com/en_us/where-are-lab-diamonds-grown-HyA0LPLyZx.md): Labgrown diamonds are created in advanced facilities around the worldin places like the US India Singapore and Chinausing the same elements and conditio - [Does Frank Darling offer custom cut gemstones?](https://help.frankdarling.com/en_us/does-frank-darling-offer-custom-cut-gemstones-BkjllFMybl.md): Unfortunately at this point in time were no longer offering custom cut center stones due to our inability to guarantee the exact grades postcertification - [Which diamond and gemstone types does Frank Darling work with?](https://help.frankdarling.com/en_us/which-diamond-and-gemstone-types-does-frank-darling-work-with-rJwLeYGyl.md): We believe that your engagement ring should last you a lifetime of love Thats why we recommend picking stones that are rated 9 and up on the Mohs Scale of - [Is diamond fluorescence bad?](https://help.frankdarling.com/en_us/is-diamond-fluorescence-bad-BJoMgd8kg.md): Not at all Fluorescence is a natural characteristic found in some diamondsits the soft glow a diamond gives off under UV light In most cases fluorescence - [How does Frank Darling determine their cut grades for Guaranteed Brilliant™ diamonds?](https://help.frankdarling.com/en_us/how-does-frank-darling-determine-their-cut-grades-for-guaranteed-brilliant-diamonds-HJKnft8ye.md): All of our Guaranteed Brilliant diamonds are handselected for one thing above all else sparkle For round brilliant cuts we only accept stones with th - [How does Frank Darling determine their cut grades for Moissanite?](https://help.frankdarling.com/en_us/how-does-frank-darling-determine-their-cut-grades-for-moissanite-r1HUEFI1x.md): Our moissanite is customcut to our specifications for maximum brilliance and minimal double refraction that disco ball effect you sometimes see in lowerq - [Do you sell loose stones?](https://help.frankdarling.com/en_us/do-you-sell-loose-stones-rJC9Rqbcg.md): Yes We sell loose stones directly on our website or through a designer Loose stone orders are processed within a week